Cancellation & Refund Policy
Cancellation & Refund Policy - Professional training academy
Professional Training Academy, believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them or realization of payment in our bank accounts.
- There is no cancellation of orders placed is accepted once the payment is realized in our bank accounts.
- No cancellations are entertained for those products that the Professional Training Academy ,marketing team or campaign time has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Professional Training Academy does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of online content or course, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours from the days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 48 Hours.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy – Professional Training Academy
When you buy our products/services, your purchase is covered by our 24 Hours for cancellation or refund. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell online course & other services that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within 24 Hour of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full like question bank, study material or complete access of our virtual or e learning modules. Refunds are being processed within 7 days period.
Shipping & Delivery Policy
This is another policy that must be clearly stated on website. Include the delivery time frame and any restrictions that merchant might have on delivering the products. List on the website all export restrictions that merchant is aware of for the products that are sold online. A company must ship your order within the time stated in its ad or give an option notice to the customers otherwise
Shipping & Delivery Policy (Products) – Professional Training Academy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Your Professional Training Academy is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Professional Training Academy is in no way responsible for any damage to the order while in transit to the buyer. Payments Your Company Name is proud to use Payment Gateway Name for fast, easy and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery Policy (Services) – Professional Training Academy
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (+91 9261211003)
How the delivery charge is calculated for multiple units and some products
Shipping charges in our all product are inclusive in nature for domestic & international customer.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.